TERMS and CONDITIONS
The following general terms and conditions govern the sale of this website owned by Le Grand Vert, hereafter "Autentico Paint", whose registered office is at 60 Rue Francois, 75008 Paris, France, VAT number FR32930304050 and contact e-mail paint@autentico-paint.com.
The contract language is English.
You can change the details before making the purchase.
1º PURCHASE PROCESS
The purchase process consists of several steps:
FIRST: To buy, you must authorise the purchase and go to your bank card platform or you can request payment by bank transfer.
SECOND: Within a period of up to twenty-four (24) hours, Autentico Paint will send an e-mail to the user confirming the purchase. This e-mail assigns a reference code to the purchase and states the product characteristics, price and shipping costs.
THIRD: The order confirmation sent by Autentico Paint is not valid as an invoice, only as proof of purchase. Autentico Paint will send the corresponding invoice together with the Product or as a download after the order confirmation.
2º PRICES
The prices in the product lists include VAT, unless otherwise indicated. In the final statement of purchase, the total price will appear including taxes and shipping costs. Shipping costs are free for orders above €500.
3º PAYMENT SYSTEM
You can pay by credit card or bank transfer.
4º COMPLAINTS AND REFUNDS
If you need to return a damaged, defective or incorrect product, we will cover the cost of shipping and collection.
Autentico Paint checks all damaged, incorrect or faulty products that are returned. If we believe that the returned product is not defective, damaged or incorrect, we reserve the right to re-invoice the product and any associated costs to you.
By law, consumers have the right to cancel their purchase within a period of 14 working days from the day after receiving the product.
Products must be in perfect condition and bear the corresponding label.
Items must be returned in their original packaging to ensure they are well protected during transport.
If you wish to return your order during this period, with no fault on the part of Autentico Paint we will refund the amount of the product and not the associated order costs, such as shipping, collection or packaging.
Procedure for cancellation or refund
You have the right to revoke this contract within 14 calendar days without giving reasons. To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by sending an unequivocal statement by e-mail to paint@autentico-paint.com.
We will provide you with an acknowledgement of receipt.
You must return the goods to us or hand them over directly to us without undue delay and in any case no later than 14 calendar days. The deadline is deemed to have been met if you return the goods before this period has expired.
If you withdraw from the contract, we will refund to you all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any case no later than 14 calendar days from the date on which we are informed of your decision to withdraw from the contract. We will carry out this refund using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any case, there will be no charge to you for the refund.
We may withhold the refund until we have recovered the goods, or until you have provided proof that you have returned the goods, whichever comes first.
5º WARRANTY
Don't forget that you have a customer service e-mail address where we can speak to you directly. This address is paint@autentico-paint.com.
These products are guaranteed according to the manufacturer's warranty and/or current legislation.
6º CUSTOMER SERVICE
For any incident or complaint, the user can send an e-mail to paint@autentico-paint.com.
As a CONSUMER, you can request complaint forms from our registered office.
7º HOME DELIVERY SERVICE
Products purchased through the Store are dispatched to the delivery address specified by the User after verification of payment.
Autentico Paint's delivery service is carried out in cooperation with various reliable logistics operators. Orders are not delivered to PO boxes, hotels or other non-permanent addresses.
8º APPLICABLE LAW AND JURISDICTION
These general terms and conditions are governed by French law. All disputes relating to the validity, interpretation, performance or termination of this contract shall fall within the jurisdiction and jurisdiction of the courts and tribunals in the district of Paris, France in the case of a COMPANY buyer. In the case of CONSUMER, we submit to the jurisdiction of the domicile of the same.
Autentico Paint will store the electronic documents formalising the contract.
9º.ALTERNATIVE DISPUTE RESOLUTION
We have an active dispute resolution policy and therefore offer customer service.
We inform that according to Art. 40 of Regulation (EU) 7/2017, an online dispute resolution platform has been made available by the European Commission and is available via the following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES. However, we will decide on a case-by-case basis whether or not to adhere to this system, as we believe that disputes can and should be resolved outside these areas, so we recommend that you use our customer service before filing a complaint.